38% of Consumers are More Likely to Buy From Companies That Offer This

In today’s fast past, technology driven, one click ordering, instant access, world that we’re living in you MUST meet the demands of our potential clients if you want to stay relevant or even stay in business!

And in today’s world, it’s looking more and more like our clients expect live chat. More than 41% of customers expect live chat on your website and over half of all mobile users expect live chat!”

According to crazyegg.com, live chat has become the leading digital contact method for online customers. Studies showed that 46% of customers prefer live chat over email and social media. Only 29% preferred email and only 16% preferred social media.

You must communicate with your customers in a way that they want to be communicated with. And it’s now clear that
consumers want to communicate through online chat.

Do you want to increase your conversion rate?
38% of consumers are more likely to buy from companies that offer live chat support!

How about increasing your market awareness?
An AMA study showed that live chat can be effective throughout the entire customer journey
Marketing awareness 29%

Do you want to reduce your sales cycle time and close the deal quicker?

Early-stage sales development 32%

Are you looking for a way to build loyalty and trust? Do you need to increase customer retention?
Post-sales customer support 39%

Offer online chat
 Automate the sales process
 Increase conversion rates
 Increase customer loyalty
 Increase market awareness
 Decrease sales cycle time